Job Description

Ari is changing the way bicycles are designed, built, purchased and assembled. We don’t sell bicycles, we deliver experiences. Our personalized approach means each bike is custom built to the rider.

As a Customer Success

Specialist, you will be interacting with other Ari team members and Ari customers to help them have the exceptional experiences.

Responsibilities

We are looking for people who are self-motivated, excited about our products, able to work in a fast-paced environment, have an open mind, are willing to learn, and love talking with people. Must be able to work in a team environment.

Responsibilities may include:

Customer interaction, implementing best-practices, coaching and guiding customers
Communicating about Ari products and helping people attain their riding desires
Establishing and managing expectations and goals
Qualifications
Must have an interest in and knowledge of bicycles. Must be self-motivated, easy to work with, willing to learn, and get along well with others. Must love biking and have an interest in all types of bikes. Must be excited and skilled at communicating with others both on the Ari Team and Ari customers. We are looking for the best people and pay will be commensurate. Work location will be in Lindon.

We value people with integrity, good communication skills, and problem-solvers.

About Us:

Ari is a leading provider of high-quality bicycles, accessories, and gear. We are passionate about promoting a healthy, active lifestyle through cycling. We are looking for a creative and motivated Content Creator to join our marketing team to capture the essence of our brand and connect with our community.

Job Description:

We are seeking a talented Content Creator with expertise in both video production and photography to help tell our story and showcase our products. As a key part of our marketing team, you will be responsible for creating engaging visual content for use across digital platforms including social media, our website, and email campaigns.

Responsibilities

• Plan, shoot, and edit video content featuring bicycles, gear, and lifestyle imagery.
• Capture high-quality photographs for use in marketing materials, social media, and online product listings.
• Collaborate with the marketing team to develop content that aligns with the company’s brand voice and messaging.
• Create content that resonates with our cycling community and appeals to a broad audience of enthusiasts.
• Stay up to date with trends in content creation, videography, and photography, bringing fresh ideas to the team.
• Manage and organize content assets in a way that supports seamless use across multiple platforms.

Qualifications

• Proven experience in video production (shooting and editing) and photography (product and lifestyle).
• Proficiency in Adobe Creative Suite or other professional video and photo editing software.
• Knowledge of best practices for content creation across platforms (Instagram, TikTok, YouTube, etc.).
• Strong creative and storytelling skills with an eye for detail and aesthetics.
• Ability to manage multiple projects and deadlines.
• Passion for cycling or interest in the biking industry is a plus.

Additional Information

Competitive salary and benefits package.

Opportunity to work in a dynamic, creative, and passionate team.

Discounts on company products.

Flexible work environment, with opportunities for remote work.

How to Apply:

Please submit your resume, portfolio, and a cover letter explaining your relevant experience. In your portfolio, please include examples of both video and photography work that showcase your ability to tell a compelling story through visual media.

Ari is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.