Our team thinks about the customer experience and works backwards from there. We reguarly ask ourselves "What would make this a better experience for our riders and how do we do that?"
Exceptional > Acceptable
We think differently
Our mission is to create exceptional experiences, one rider at a time.
Be in the moment
We believe that sticking to our values will make us better people, make Ari a better place to work, our brand stronger, and make our interactions with customers, co-workers, vendors, and others more constructive.
Current Openings
Product Manager
Product Development
Company: Ari
Location: Lindon, UT (in office)
Type: Full-Time
Experience Level: Mid-Senior
Salary: Competitive, Based on Experience
Ari is a direct-to-consumer cycling brand built on three principles: Custom, Quality, Direct. Our award-winning bikes — multiple Bike of the Year winners across mountain, road, and gravel — are sold directly to riders, saving them 30–40% versus comparable dealer-sold brands. Our mission: Create Exceptional Experiences, One Rider at a Time.
We are looking for a detail-driven Product Manager to own the development pipeline that turns ideas into shipped bikes. You will work with our team to define geometry, kinematics, BOMs, and component spec — and partner directly with our suppliers from concept through mass production. This is a hands-on technical role for someone who reads a 2D drawing, catches the error, and follows it through to the fix.
Key Responsibilities
- Frame Development: Own geometry, kinematics, materials, and frame BOMs from concept through production. Review 3D and 2D manufacturing drawings, verify component fitment, and resolve issues.
- Product Management: Drive market analysis, roadmaps, and component spec decisions. Build BOMs that hit target margins, set retail price points, and manage e-bike system selection across drive unit platforms.
- Factory & Vendor Relationships: Negotiate with frame factories on cost and timelines. Manage component vendor relationships and quality. Travel internationally as needed.
- Product Marketing: Build relationships with cycling media, write press releases and product copy, and coordinate launch reviews. Collaborate with Marketing on go-to-market plans and embargoes.
- Quality & Testing: ISO compliance, sample assembly, ride testing, and feedback through to mass production. Communicate quality issues to factories and drive resolution.
- Sourcing & Operations: Manage sourcing for frame small parts, e-system components, and accessories. Lead CX product trainings on the why behind every bike.
Qualifications
- 5+ years in product management, frame development, or technical product roles in the bicycle industry.
- Strong working knowledge of frame geometry, suspension kinematics, drivetrain systems, and modern e-bike platforms (Bosch, Shimano, SRAM, TQ, Fazua, or similar).
- Comfortable reviewing 2D and 3D engineering drawings. You spot the tolerance issue before the prototype does.
- Experience working directly with overseas factories. Willingness to travel internationally.
- Strong commercial judgment. You build BOMs to hit target margins, not just target specs.
- Clear written communication. You can write a spec, a press release, and a factory email with equal precision.
- A serious cyclist. You ride, and your ride feedback is worth listening to.
What We Look For
- Expertise: You are the person the team trusts to be right on the technical detail.
- Execution: You move projects to production. Drawings get reviewed, BOMs get closed, samples get tested.
- Consistency: You show up the same way every day. The team can predict how you will respond.
- Strategy: You think in product cycles, not just current projects. You can name what we should not build.
Why Join Us?
Ari is a highly awarded bike brand. Bikes like the La Sal Peak, Signal Peak, Delano Peak, Timp Peak, Nebo Peak, Veyo, and Shafer have earned Bike of the Year and similar honors. Every Ari bike ships with a Lifetime Frame Warranty and our 30-Day Love It or Return It guarantee. Roughly two-thirds of our business is repeat or referred — our riders trust us.
Join a tight team in Lindon, UT that values quality, ownership, and being in the moment. You will see your work ridden, reviewed, and recommended.
Ari is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Experience Specialist – Product Support
Customer Experience
Location: Lindon, UT
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Overview
Love bikes and solving problems? Help riders stay on the trail and turn challenges into exceptional experiences.
At Ari, we’re redefining how bikes are built and delivered—custom, direct-to-rider, and centered on creating exceptional experiences. Every interaction matters.
We’re looking for a Customer Experience Specialist – Product Support who can confidently guide customers through questions, troubleshoot issues, and turn challenges into positive, brand-building moments.
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What You’ll Do
• Support customers via phone, email, and text
• Troubleshoot bikes and components (road, mountain, and e-bike)
• Coordinate warranty and service solutions with internal teams and manufacturers
• Clearly explain technical issues in a simple, helpful way
• Take ownership of issues and see them through to resolution
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What We’re Looking For
• Strong knowledge of bike technology (drivetrain, suspension, components, e-bikes)
• Previous bike mechanic or hands-on experience preferred
• Clear communicator who can simplify complex topics
• Self-motivated, organized, and solution-oriented
• Team player who thrives in a fast-paced environment
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Who You Are
• A problem solver who enjoys helping people
• Someone who takes ownership and follows through
• Calm under pressure and focused on solutions
• Driven to create a positive experience in every interaction
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Why Ari
• Mission-driven: Create Exceptional Experiences, One Rider at a Time
• Work with passionate riders building world-class products
• Growth opportunities within the cycling industry
• Employee discounts on bikes and gear
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Compensation & Details
• Compensation: Competitive + benefits + employee bike discounts
• Location: Lindon, UT
• Schedule: Full-time
• Experience: 3–4 years preferred
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How to Apply
Submit your resume and a brief note about your experience.
Customer Experience Specialist
Customer Experience
Location: Lindon, UT
Overview
At Ari, we’re redefining how bikes are designed, built, and delivered—custom, direct-to-rider, and centered on creating exceptional experiences. We don’t just sell bicycles—we help people experience the best parts of riding.
As a Customer Experience Specialist, you’ll play a key role in guiding customers through their journey with Ari. You’ll connect with riders, understand their goals, and help them make confident decisions—ensuring every interaction reflects the level of care and expertise we’re known for.
⸻
What You’ll Do
• Engage with customers to understand their needs and riding goals
• Provide guidance on Ari products, fit, and customization options
• Communicate clearly and confidently via phone, email, and text
• Set expectations and follow through to ensure a seamless experience
• Build trust and long-term relationships with customers
• Collaborate with internal teams to deliver consistent, high-quality service
⸻
What We’re Looking For
• Passion for cycling and knowledge across bike categories (road, mountain, e-bike)
• Strong communication skills—able to connect, guide, and educate
• Self-motivated, organized, and comfortable in a fast-paced environment
• Positive, team-oriented mindset
• Willingness to learn and continuously improve
⸻
Who You Are
• A natural problem solver who enjoys helping people
• Someone who takes ownership and follows through
• A team player who contributes to a strong, positive culture
• Driven to deliver exceptional experiences in every interaction
⸻
Why Ari
• Mission-driven: Create Exceptional Experiences, One Rider at a Time
• Work with a passionate team building world-class products
• Opportunities for growth and development
• A culture built on ownership, collaboration, and continuous improvement
Customer Experience Specialist
Customer Experience (Bentonville Location)
Location: Bentonville, Arkansas
Overview
At Ari, we’re redefining how bikes are designed, built, and delivered—custom, direct-to-rider, and centered on creating exceptional experiences. We don’t just sell bicycles—we help people experience the best parts of riding.
As a Customer Experience Specialist, you’ll play a key role in guiding customers through their journey with Ari. You’ll connect with riders, understand their goals, and help them make confident decisions—ensuring every interaction reflects the level of care and expertise we’re known for.
⸻
What You’ll Do
• Engage with customers to understand their needs and riding goals
• Provide guidance on Ari products, fit, and customization options
• Communicate clearly and confidently via phone, email, and text
• Set expectations and follow through to ensure a seamless experience
• Build trust and long-term relationships with customers
• Collaborate with internal teams to deliver consistent, high-quality service
⸻
What We’re Looking For
• Passion for cycling and knowledge across bike categories (road, mountain, e-bike)
• Strong communication skills—able to connect, guide, and educate
• Self-motivated, organized, and comfortable in a fast-paced environment
• Positive, team-oriented mindset
• Willingness to learn and continuously improve
⸻
Who You Are
• A natural problem solver who enjoys helping people
• Someone who takes ownership and follows through
• A team player who contributes to a strong, positive culture
• Driven to deliver exceptional experiences in every interaction
⸻
Why Ari
• Mission-driven: Create Exceptional Experiences, One Rider at a Time
• Work with a passionate team building world-class products
• Opportunities for growth and development
• A culture built on ownership, collaboration, and continuous improvement
Content Creator
Marketing
Location: Lindon, UT
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Overview
At Ari, we’re redefining how bikes are designed, built, and experienced. We don’t just showcase products—we tell stories that connect riders to the moments that matter.
We’re looking for a Content Creator who can capture and communicate that feeling at a high level. This role is for someone who can blend creativity with execution—producing content that not only looks great, but moves people and reflects the essence of riding.
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What You’ll Do
• Plan, shoot, and edit high-quality video content featuring products, people, and real riding experiences
• Capture compelling photography across product, lifestyle, and brand storytelling
• Create platform-specific content for social, web, email, and campaigns
• Collaborate with the marketing team to ensure alignment with brand voice and creative direction
• Tell stories that resonate with both core riders and new audiences
• Bring fresh ideas while maintaining a consistent, elevated Ari aesthetic
• Organize and manage content assets for efficient use across channels
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What We’re Looking For
• Proven strength in both videography and photography (product + lifestyle)
• Proficiency with professional editing tools (Adobe Creative Suite or similar)
• Strong understanding of content formats and performance across platforms (Instagram, TikTok, YouTube)
• Exceptional eye for composition, lighting, pacing, and storytelling
• Ability to manage multiple projects and consistently meet deadlines
• High ownership mindset—you take ideas from concept to completion
• Passion for cycling or outdoor lifestyle strongly preferred
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Who You Are
• A storyteller who captures moments—not just content
• Creative with a strong point of view and attention to detail
• Highly reliable and execution-focused
• Someone who takes pride in producing work that stands out, not just fills a feed
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Why Ari
• Mission-driven: Create Exceptional Experiences, One Rider at a Time
• Opportunity to shape the visual identity of a growing, rider-focused brand
• Work alongside a passionate, creative team
• Employee discounts on bikes and gear
• Flexible work environment with opportunities for remote work
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How to Apply
Submit your resume and portfolio (required).
Include:
• Examples of both video and photography work
• 2–3 pieces that best represent your personal style and creative voice
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Equal Opportunity
Ari is an equal opportunity employer. We are committed to building a diverse and inclusive team.
Bicycle Mechanic / Technician
Production
Location: Lindon, UT
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Overview
At Ari, we’re redefining how bikes are built and delivered—custom, direct-to-rider, and centered on creating exceptional experiences. Every bike is built for a specific rider, and every detail matters.
We’re looking for a Bicycle Mechanic / Technician who takes pride in precision, quality, and craftsmanship. This role is critical to delivering a world-class product—ensuring every bike leaves our facility dialed, tested, and ready to exceed expectations.
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What You’ll Do
• Build and assemble bicycles to exact specifications
• Perform detailed inspections, tuning, and quality checks before shipment
• Diagnose and resolve mechanical issues quickly and accurately
• Work across road, mountain, and e-bike platforms
• Maintain a clean, organized, and efficient workspace
• Collaborate with team members to ensure consistency and throughput
• Contribute to continuous improvement in build processes and quality standards
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What We’re Looking For
• Strong hands-on experience with bicycle assembly and repair
• Deep knowledge of drivetrains, brakes, suspension, and components
• Experience with e-bikes (or willingness to learn)
• High attention to detail and pride in craftsmanship
• Ability to work efficiently without compromising quality
• Self-motivated, reliable, and team-oriented
• Passion for cycling and creating a great rider experience
⸻
Who You Are
• Someone who notices the small things others miss
• Takes ownership of your work and stands behind the final product
• Enjoys working with your hands and solving mechanical problems
• Thrives in a fast-paced, team environment
⸻
Why Ari
• Mission-driven: Create Exceptional Experiences, One Rider at a Time
• Build high-quality, custom bikes—not mass production
• Work with a passionate, detail-oriented team
• Opportunities to grow your skills and expertise
• Employee discounts on bikes and gear
⸻
Details
• Location: Lindon, UT
• Schedule: Full-time
• Experience: 2–4 years preferred (or equivalent hands-on experience)
• Compensation: Competitive, based on experience + benefits + employee bike discounts
⸻
How to Apply
Submit your resume and a brief note about your experience.
Bonus: Tell us about a build or repair you’re especially proud of.
⸻
A Note on the Role
We value quality over speed—but expect both.
Bicycle Mechanic / Technician
Production (Bentonville Location)
Location: Bentonville, Arkansas
⸻
Overview
At Ari, we’re redefining how bikes are built and delivered—custom, direct-to-rider, and centered on creating exceptional experiences. Every bike is built for a specific rider, and every detail matters.
We’re looking for a Bicycle Mechanic / Technician who takes pride in precision, quality, and craftsmanship. This role is critical to delivering a world-class product—ensuring every bike leaves our facility dialed, tested, and ready to exceed expectations.
⸻
What You’ll Do
• Build and assemble bicycles to exact specifications
• Perform detailed inspections, tuning, and quality checks before shipment
• Diagnose and resolve mechanical issues quickly and accurately
• Work across road, mountain, and e-bike platforms
• Maintain a clean, organized, and efficient workspace
• Collaborate with team members to ensure consistency and throughput
• Contribute to continuous improvement in build processes and quality standards
⸻
What We’re Looking For
• Strong hands-on experience with bicycle assembly and repair
• Deep knowledge of drivetrains, brakes, suspension, and components
• Experience with e-bikes (or willingness to learn)
• High attention to detail and pride in craftsmanship
• Ability to work efficiently without compromising quality
• Self-motivated, reliable, and team-oriented
• Passion for cycling and creating a great rider experience
⸻
Who You Are
• Someone who notices the small things others miss
• Takes ownership of your work and stands behind the final product
• Enjoys working with your hands and solving mechanical problems
• Thrives in a fast-paced, team environment
⸻
Why Ari
• Mission-driven: Create Exceptional Experiences, One Rider at a Time
• Build high-quality, custom bikes—not mass production
• Work with a passionate, detail-oriented team
• Opportunities to grow your skills and expertise
• Employee discounts on bikes and gear
⸻
Details
• Location: Lindon, UT
• Schedule: Full-time
• Experience: 2–4 years preferred (or equivalent hands-on experience)
• Compensation: Competitive, based on experience + benefits + employee bike discounts
⸻
How to Apply
Submit your resume and a brief note about your experience.
Bonus: Tell us about a build or repair you’re especially proud of.
⸻
A Note on the Role
We value quality over speed—but expect both.